SHIPPINGNS & RETURNS
WHAT ARE THE SHIPPING RATES?
Spain
FREE - All orders
European Union
FREE - Orders over 300€
20€ - Orders under 300€
United Kingdom
FREE - Orders over £400
45€ - Orders under £400
USA
FREE - Orders over $600
45€ - Orders under $600
TRANSIT TIMES BY REGION:
Spain 2 - 5 business days
Rest of Europe 2 - 5 business days
United Kingdom 5 - 10 business days *Excluding customs clearance
United States 5 - 10 business days *Excluding customs clearance
HOW CAN I TRACK MY ORDER?
Once your package is delivered to the transport company, you will receive an email with your tracking number.
CAN I MAKE CHANGES TO MY ORDER?
Once you have confirmed your purchase, it is not possible to change or add items, nor to change the address or name of the sender.
Please note that incomplete or incorrect information in the shipping address may cause delays or return of the package. The costs for return or loss are the responsibility of the buyer.
CAN I MAKE A RETURN?
Yes, you have a period of 14 calendar days from the receipt of the order.
Write to us at info@bogaavanteshop.com to start the return process, indicating the item, order number, and reason for the return.
"The shipping costs for returns will be borne by the buyer, unless the return is due to an issue for which the store is responsible. Boga Avante Shop reserves the right to refuse returns in the following cases:"
1. Returns or exchanges communicated outside the established deadline.
2. Return of products that are not in the same condition as when they were sent, such as breakages, color changes, and/or in a similar state.
3. Return of products that do not include all the packaging material with which they were sent.
MY PRODUCT HAS ARRIVED DEFECTIVE WHAT CAN I DO?
Write to us at info@bogaavanteshop.com within 48 hours of receiving your order. It is necessary for you to send us a photo of the product and to keep the items with their packaging while we manage everything necessary for your claim.